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Raceday Accessibility

Disabled Facilities

DISABLED FACILITIES
At Cheltenham Racecourse we aim to provide an accessible environment for all racegoers; including the elderly, those with young children or people with disabilities. A full map of our disabled facilities can be found here.

Where possible, we are happy to make special arrangements and assist with any requirements, but these must be made in advance of a raceday. Please email cheltenham.accessibility@thejockeyclub.co.uk  with any enquiries.

Carer Policy
For meetings outside of The Festival, Cheltenham offers a carer ticket to those accompanying disabled racegoers. These will need to be applied for in advance and will not be available on the day. To apply for a carer ticket please email cheltenham.accessibility@thejockeyclub.co.uk with a scan or photograph of your disabled blue badge or medical certificate. The carer pass will be sent to you in the post, should the enquiry be five working days before the raceday or left at ticket collection to collect on the day, if received after.
Complimentary carer tickets are intended for use by the carer only and are not transferable.
Carer tickets are not available for The Festival.

Disabled Car Parking
Within each car park there is a forward parking area for those with a disabled blue disk. On entering the racecourse, please follow the relevant signage and / or the direction of the parking stewards. Should the forward parking areas become full, our parking stewards will aim to park you as near to the front as is possible.

Disabled Toilet Facilities (see map)
Within the main grandstand, there are Radar Key toilets located outside The Panoramic Restaurant (5th Floor), 4008-4028 boxes (4th Floor), Sovereign and Crest (3rd Floor), Winged Ox Bar (2nd Floor) and Betfred Betting Hall (1st Floor).

Other disabled toilet locations include inside The Centaur entrance, Istabraq bar, below the Hall of Fame, the Gold Cup & Festival Restaurants foyer, by See You Then Terrace, See You Then Bar, Quevega’s, First Aid and on both levels of the Best Mate grandstand. All toilets can be accessed using a Radar Key. If you do not hold a radar key please ask the nearest steward who will be pleased to assist you.

Other toilets with enlarged cubicles include Best Mate Enclosure and Mandarin Bar.

Additional temporary disabled toilets are installed for The Festival which can be located in the following areas:
• Best Mate - at the back on the Pavilion Bar
• Horseshoe Pavilion Restaurant (Unisex toilet)
• Champions Drive
• The Guinness Village
• Keith Prowse Facility
• Needhams Boxes
• Long Run Boxes

Disabled Viewing Areas (see map)
A number of viewing areas are provided at Cheltenham including; on the balcony of The Centaur with lowered rails; opposite the Weighing Room overlooking the Parade Ring; on the Club Lawn overlooking the finishing straight and outside the Mandarin foyer. Viewing areas in Tattersalls can be found overlooking the finishing straight opposite the Sales Arena as well as level 2 Terrace outside the Winged Ox Bar. Best Mate enclosure hosts two viewing areas. The first is on level 2 in the middle of the Best Mate grandstand and the other at the far corner of the enclosure closest to the track.

New Grandstand
Cheltenham is currently undergoing a £45million grandstand development. As part of the works, further disabled toilets and viewing platforms will be built to enhance the experience of those less abled who attend the races. The new grandstand will be open in time for The Festival in 2016.
There will be an additional 13 disabled toilets as well as a lift from the Gold Cup & Festival Restaurants to the See You Then Bar, which will allow diners in both Restaurants to access the paddock easily. This will be ready in autumn 2014.
There will also be disabled access connecting the old grandstand with the new grandstand on level 2 and the grass in front of the new grandstand, the Members’ Lawn, will be reinforced grass, allowing easier access for wheelchairs. All areas of the new grandstand will have power-operated doors.

Hearing
There is an induction loop on the viewing steps of the Tattersalls grandstand to enhance the commentary for those who use hearing aids.

Lifts
Access to all five levels of the grandstand can be gained using the lifts in Mandarin Foyer and the glass lifts at the end of the Hall of Fame. The Centaur has a lift in the Entrance Foyer taking you into the Istrabraq bar with access to the balcony and the Hall of Fame.

Assistance Dogs
These are most welcome but must be kept on a lead at all times.

First Aid Points
The new First Aid Centre (opening for October 2014) is situated above the Pre Parade Ring behind the Paddock Bar & Terrace. A member of staff will be able to direct you to the building.

The Jockey Club Mobility
The Jockey Club Mobility is here to help! If you require mobility assistance to enhance your day at Cheltenham Racecourse, we provide Electric Scooters, Manual Transit/Self Propel Wheelchairs and Perching Stools. Please visit  Mobility Hire 4 You to pre-book online or if you have any queries, please contact our friendly team, Mary or Harriet on 01353 653752. Jockey Club Mobility will be situated at North Entrance on each raceday.