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Raceday FAQ

Frequently Asked Questions

What you need to know about visiting Cheltenham Racecourse.

Do you have a site map?
How do I find Cheltenham racecourse?
What different enclosures do you have at the racecourse?
Do children need tickets?
Can I upgrade my ticket?
What happens after racing has finished?
Is there a dress code?
Do I have to pay for parking?
Is there anywhere to leave my bike?
Are there any bus facilities?
Can I bring my own food?
Can I get a refund?
Can I get a refund if the meeting is abandoned?
Are there any cash machines in the enclosures?
Is there anywhere I can leave luggage?
Where is lost property?
Can I purchase tickets on the day?
Are dogs allowed?
How can I book hospitality?
Can I visit the Gallops?
Can I walk the course?
During a race day, can I cross the course?
Where can I bet once inside the Racecourse?
How much are Racecards?
Where is the First Aid?
Can take photographs on the course?
Is there disabled Car Parking facilities?
Are there Disabled Toilet Facilities on site?
Are there Disabled Viewing Areas available on site?
Where is the induction loop located within the racecourse?
Are there electric scooters available for hire at the racecourse?
Can I collect my tickets on the day?
Are you on Social Media?
Where is the best place to meet friends?
Will help be provided if my car becomes stuck in the mud within the car park?
What is your radio channel?
Can I smoke on the racecourse?

 

Do you have a site map?
A PDF version of the site map can be downloaded here.
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How do I find Cheltenham racecourse?
Details of how to find us can be found here
Our postcode is GL50 4SH. The racecourse is clearly signposted as you enter Cheltenham.
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What different enclosures do you have at the racecourse?
Club - Only available on Saturday of the Open and all four days of the Festival
The Club Enclosure gives you the widest choice of viewing and refreshment options, including access to: wonderful views from our main grandstand viewing steps and the lawn running from the Arkle box to the finishing line; the paddock and winners' enclosure viewing to study the horses pre and post-race; the centre of the course by the final fence (weather permitting); a wide choice of bars, betting and eating options; all the bookmakers in the betting ring; extensive totepool betting facilities; The Centaur and Hall of Fame; and a number of trade stands.

Tattersalls - Only available on Saturday of the Open and all four days of the Festival
The Tattersalls Enclosure gives you a good choice of viewing and refreshment options, including access to: our Tattersalls grandstand viewing steps and area past the finishing; the paddock and winners' enclosure viewing to study the horses pre and post-race; a wide choice of bars, betting and eating options; all the bookmakers in the betting ring; extensive totepool betting facilities; The Centaur and Hall of Fame; and a number of trade stands. During The Festival you will also have access to the area in front of the end of the Guinness village.

Club/Tattersalls – On a number of days combined tickets are available for these enclosures.
The Club/Tattersalls Enclosure is a popular choice, offering the best viewing and refreshment options, including access to: wonderful views from our main grandstand viewing steps and lawn; the paddock and winners' enclosure viewing to study the horses pre and post-race;the centre of the course by the final fence (weather permitting); a wide choice of bars, betting and eating options; all the bookmakers in the betting ring; extensive totepool betting facilities; The Centaur and Hall of Fame; and a number of trade stands.

Please Note that with a Club or Tattersalls ticket you can enter through any of the four entrances Best Mate, Hall of Fame, Centaur and North.

Bestmate:
With a Best Mate ticket you may only enter the racecourse through the Best Mate gates located at the South gate. Directly opposite the main grandstand, The Best Mate Enclosure offers tremendous value with a great view of the racing and a variety of food choices plus extensive betting facilities and bars. The Best Mate grandstand is a modern, bright and comfortable facility, arguably the best of its type on any racecourse in the UK.
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Do children need tickets?
Children aged 18 and under gain FREE entry to the racecourse for all fixtures expect The Festival.
During all four days of The Festival children aged 5 or over will be charged full ticket price.
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Can I upgrade my ticket?
Club and Tattersalls are combined at all fixtures except The Festival and The Open Saturday.
Those in Best Mate can buy an upgrade into Club, Tattersalls or Club/Tattersalls area for all race meetings excluding Gold Cup Day. This can be done at the ticketing point at the entrance of the Best Mate Enclosure.
Those in Tatersalls can buy an upgrade into Club on The Open Saturday and the first three days of The Festival. Upgrades are not available on Gold Cup Day. This can be done at the information point next to the Arkle Statue.
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What happens after racing has finished?
On certain race meetings, Brightwells Sales Area opens its door to sale of National Hunt horses after the last race. As well as Brightwells the Final Flight bar remains open till late after racing on selected fixtures.
For more information regarding the activities after racing on each fixture please check the individual fixture pages within the website prior to racing.
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Is there a dress code?
There is no dress code at Cheltenham. As we race largely during the winter months, the weather can be unpredictable, so we would advise you to dress accordingly.
At The Festival, many ladies wear hats, but with the weather rather than high fashion in mind. Gentlemen usually wear a suit or similar in the Club Enclosure and hospitality facilities.
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Do I have to pay for parking?
Parking is free at all of our meetings except Saturday of The Open and The Festival. There are plenty of parking spaces at Cheltenham, although we would advise you to arrive early. Further details regarding parking for The Festival and The Open Saturday can be found hereBack to Top

Is there anywhere to leave my bike?
There are 52 secure bicycle parks next to the Centaur and Best Mate enclosure entrances.
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Are there any bus facilities?
Stagecoach service D runs every 10 minutes during the day and between 10 minutes and every hour on Monday to Saturday evenings (The service runs hourly on Sundays). Further details can be found here.

Service 527 also provides a regular service from Cheltenham Centre to Bishops Cleeve and Gotherington via the Racecourse Roundabout. For local Stagecoach information please call 0870 6082608.
At The Festival up to 70 buses will be operating, picking up at Cheltenham Spa Railway Station and outside WH Smith in the centre of town before dropping off at the Racecourse. Return buses pick up from the Racecourse with stops at Pitville Street and then the Station. The charge is £5 return or £3 single.
National Express our exclusive coach partner will be operating special charter coach services from many locations across the UK, for all four days of The Festival this March. All services will operate right to the racecourse entrance, arriving with plenty of time to spare before the races start, with time to celebrate winnings afterwards! Customers can purchase coach travel by clicking here or calling 08717 81 81 81 or visiting their local National Express ticket outlet.
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Can I bring my own food?
We kindly ask that you do not bring your own food into the racecourse. There are mobile catering units operating throughout the day in all enclosures, which do change from meeting to meeting. Typically offering food such as; fish and chips, hog roasts, burgers and hot dogs, sandwiches, teas and coffees and donuts. Food is also available from a variety of our bars:
Arkle Bar - baguettes, pasties, sausage rolls, sandwiches, danish pastries & muffins
Mandarin Restaurant - soup, carved roasts, desserts and cheese, wide range of snacks, sandwiches, afternoon tea
Tommy Atkins Bar - hot steak sandwiches, baguettes, sandwiches
Golden Miller Champagne Bar - seafood platters and tapas
Cottage Rake - Great Australian Pie Bar, danish pastries & muffins
Winged Ox Bar - bacon hoagies, bangers & mash, roast meat sandwiches
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Can I get a refund?
Refunds will not be provided. We do not give refunds for tickets that are purchased and then not required or used.
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Can I get a refund if the meeting is abandoned?
Full refunds for tickets will be given if racing is abandoned before the first race. A 50% refund will be given if racing is abandoned before the third race or feature race. Regrettably, no cash refunds can be given on the day. Customers are requested to apply for refunds by post within one month of the fixture except for tickets purchased in advance, for which refunds will be processed automatically.
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Are there any cash machines in the enclosures?
Yes, there are cash points situated around the Racecourse. These are located in The Centaur entrance, , in the Best Mate enclosure and in the Hall of Fame. Additional cash points are installed during larger meetings in temporary locations.
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Is there anywhere I can leave luggage?
There is a left luggage office in the Hall of Fame with access for everyone in Club and Tattersalls. You are asked to reclaim your bag within an hour after the last race. Additional facilities are provided in the Best Mate enclosure.
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Where is lost property?
If you lose or find something please visit the main reception in the Hall Of Fame.
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Can I purchase tickets on the day?
We strongly advise that tickets are purchased in advance. Early bird discounts are in place to ensure that you get the best possible price when booking in advance. Discounts end midnight the day before racing. Tickets can be purchased on the day at each of the entrances with the exception of Gold Cup Day. This is subject to availability on each day of racing.
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Are dogs allowed?
Regrettably, dogs other than Guide Dogs are not allowed within the enclosures.
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How can I book hospitality?
Hospitality can be purchased via our website or by calling the hospitality team on 01242 537653.
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Can I visit the Gallops?
In March, those with a Club badge for the day may visit the gallops between 7.30am and 8.30am.
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Can I walk the course?
In the interests of providing the best possible ground for the horses, the only people allowed to walk around the course on racedays or in the build up to race meetings are the “connections” of runners.
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During a race day, can I cross the course?
At all meetings racegoers may cross the course to watch racing from the centre, weather permitted. On days where there is a separate Club enclosure, this access only applies to those with Club badges. Back to Top


Where can I bet once inside the Racecourse?
If you are likely to have a flutter, you will need cash for betting. Most bookmakers take a minimum bet of £5, but this is clearly displayed on their boards. The tote will take bets from £2. Tote betting vouchers can be purchased with credit and debit cards at various tote information points. They are available in £2, £5, £10 and £20 denominations. To order totepool betting vouchers in advance call 020 8874 6411.
If you need a little help learning about the different types of bets, betting systems and strategies then take a look at the OLBG Betting School.
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How much are Racecards?
A racecard is a good investment, with a detailed guide to everything that is going on each day plus features and tips. These cost £3 on the day or £2.50 in advance. If you want to do some homework beforehand, race details and tips are in the sports pages of national newspapers, or online at www.racingpost.com, www.sportinglife.com or via our own website.
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Where is the First Aid?
First Aid staff will be on duty at every meeti ng. At The Open and The Festival, a pharmacy is available behind the Grandstand.
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Can take photographs on the course?
You are welcome to bring a camera, but please disable the flash as sudden bright lights upset horses. We also ask that no photographs taken on the racecourse be sold for commercial use. Binoculars are also good for following the action and can be hired at the course if you don't own any, but there are also big screens in prominent positions to enable you to watch the racing.
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Is there disabled Car Parking facilities?
Within each car park there is a forward parking area for those with a blue disk. On entering the Racecourse, the main car parking area and other car parks will be signposted by venue staff.
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Are there Disabled Toilet Facilities on site?
Within the Grandstand, there are Radar toilets located outside the main function rooms near the clear lifts on all five levels. Other locations include the Centaur's main foyer, the Istabraq bar, the Foyer under the Hall of Fame stairs and on both levels of the Best Mate Stand. All toilets can be accessed using a Radar Key. Please ask stewards in the proximity of each toilet for a Radar Key.
Other toilets with enlarged cubicles include Best Mate Caravan Club, Hurdlers Hall, the Mandarin Bar, Tote Terrace and the Gold Cup foyer.

Extra disabled toilets are installed for The Festival which can be located in:

  • Best Mate - At the back on the main marquee
  • Horseshoe Pavilion Restaurant (Unisex toilet)
  • Champions Drive
  • The Guinness Village
  • Keith Prowse Facility
  • Needhams Boxes
  • Long Run Boxes

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Are there Disabled Viewing Areas available on site?
A number of viewing areas are provided by Cheltenham including, on the balcony of the Centaur with lowered rails, opposite the weighing room in the Paddock as well as one opposite the Arkle stand by the running rail and outside the Mandarin Foyer. Viewing areas in Tattersalls can be found by the running rails opposite Brightwells as well as level 2 Terrace outside the Winged Ox Bar. Best Mate enclosure hosts two viewing areas. The first is on level 2 in the middle of the Best Mate Stand and the other at the far corner of the enclosure closest to track.
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Where is the induction loop located within the racecourse?
There is an induction loop on the viewing steps of the Tattersalls Grandstand to enhance the commentary for those who use hearing aids.
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Are there electric scooters available for hire at the racecourse?
Please note that this service is only available during The Open. Event Mobility Charitable Trust provides electric scooters and manual wheelchairs for the use of disabled, elderly and mobility impaired at Racecourses. To reserve an electric scooter or manual wheelchair you can book on line at www.eventmobility.org.uk or contact the office on 01386 725391. The charity operates entirely from the generosity of donations and any contribution is greatly appreciated.
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Can I collect my tickets on the day?

All tickets must be collection from the Ticket Collection Cabin on the driveway next to the house.

 

To print / download our new ticket collection location map please click here.

Customers collecting tickets must present the card used to make the purchase together with proof of address and may be required to authenticate the card by signing a verification form or using the PIN number.
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Are you on Social Media?
Yes, we can be found on Twitter & Facebook. @CheltenhamRaces /thehomeofjumpracing
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Where is the best place to meet friends?
There are meeting points that we advise within each enclosure. These include the Arkle Statue in Club, the Racecard stand in Bestmate & the Cheltenham Collection Shop in Tattersalls.
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Will help be provided if my car becomes stuck in the mud within the car park?
Yes there will be parking stewards and tractors on hand to assist customers within the carpark.
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What is your radio channel?
Cheltenham Radio is available during every meeting. The radio station is available through frequency 87.7FM.

Radio ear pieces are available to purchase on site from racecard kiosks, subject to availability.
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Can I smoke on the racecourse?

Smoking is permitted on the racecourse however not inside any buildings or designated non-smoking areas. The use of vapour cigarette is also forbid within our buildings and designated non-smoking areas. Back to Top